Our team has been efficiently managing ROI operations for multiple companies for a while. Do we need process training? No! We learn your system's navigation, and our experienced specialists handle the rest.
Safeguarding patient information is in our DNA. We are SOC 2 Type 2, ISO-27001:2022 certified, and fully HIPPA compliant. Our 100% work-from-office policy ensures highest confidentiality and data security.
Flawless accent and communication coupled with state-of-the-art infrastructure designed for efficient records retrieval makes us easy to work with and helps us deliver the results that you desire without any hassles.
Accurate and error-free medical summaries backed by multi-level QA deliver precision and dependability. Leverage our ROI support services to streamline processes and strengthen information retrieval accuracy.
AMI specializes in aiding companies that provide Release of Information (ROI) services to healthcare providers and facilities across the U.S. We know that releasing PHI is a critical activity that comes with immense responsibility requiring expert human capital having deep process understanding. We help ROI companies to scale up instantly, deliver better results, and grow profits by increasing operational capacity and optimizing costs.
We manage four main phases of the Release of Information process for ROI companies. In-take & Form Management, Quality & Compliance Assurance, Retrieval & Fulfilment, Client & Support. And here is a short description of each phase.
In-take & Form Management | Quality & Compliance Assurance | Retrieval & Fulfilment | Client & Support |
|---|---|---|---|
AMI’s experienced clinical and nursing staff handle FMLA form completion with precision and compliance. Process: • Review FMLA requests for necessary details, including patient demographics and medical history. • Access provider EHR/EMR systems (Athena, eClinicalWorks, Epic, Cerner, etc.) to retrieve relevant records. • Complete the form based on medical records while ensuring compliance with regulations. Conduct a thorough quality control check before submission.
To ensure accuracy and compliance, AMI’s QC team performs a multi-step verification process: • Requestor Validation – Verify patient details, billing information, and requestor credentials. • Cross-Checking Documents – Ensure consistency between medical records and patient demographics. • Form Accuracy Check – Confirm form completion, match patient details, and flag missing information. • Authorization Verification – Validate patient consent and ensure proper signatures and dates. • Status Review & Next Steps – Determine request status (e.g., payment pending, awaiting provider signature) and take necessary actions for timely processing.
AMI accurately processes ROI data with structured field entries, ensuring compliance and efficiency. • Requestor Type: Attorney, Insurance, Provider, DDS, or Patient. • Delivery Method: US postal, fax, email, pickup, etc. • Date Range: The specific timeframe for requested records. • Requestor Details: Name, address, and contact information. • Patient Details: Name, address, and contact information. • Categories: Defines PHI types (billing, visit notes, radiology, diagnostics, etc.). • Restrictions: Identifies sensitive information (psychiatric notes, drug history, STD records).
Process: • Gain access to EHR/EMR systems and categorize records appropriately. • Tag medical records based on request types, ensuring proper classification. • Organize PHI data for seamless retrieval and efficient case processing.
Process: • Verify released PHI to confirm the requested records match the scope. • Ensure no duplicate or commingled records are included. • Confirm compliance with HIPAA regulations before final release.
• Send audit record requests to healthcare facilities. • Conduct consistent follow-ups to ensure timely retrieval of records.
• Complete PDF forms with certification details and necessary legal information. • Ensure all documentation meets legal and compliance standards before submission.
• Retrieve medical records from various EMR systems (Athena, AdvancedMD, eClinicalWorks, etc.). • Extract necessary documents based on specific request parameters. • Ensure secure and timely delivery to the requesting parties.
• Send records and related documents via fax and email. • Manage outgoing correspondence to ensure timely information delivery.
AMI provides inbound and outbound call support for ROI companies, improving requestor experience. Key Responsibilities: • Handle calls from law firms, insurance carriers, record retrieval companies, and patients. • Assist with request submissions, payment queries, and request status updates. • Verify requestor information and assist with online/fax submissions. • Ensure prompt responses to voicemails and inquiries.
We schedule to speak in detail and understand your goals, challenges and current operations.
Depending on your volume & area of need, we decide on how many resources should we kick-off with.
We bring together our teams and set up a secure VPN channel & remote desktop that has minimum to zero latency.
We schedule for someone from your onshore team to virtually train our in-house trainer.
At this stage, the pilot batch is launched and the team starts working on the allocated accounts.
AMI ensures strict adherence to HIPAA regulations, backed by SOC 2 Type II, ISO-27001 certifications, and strict security measures. This includes encryption of electronic data, restricted access controls, regular audits, and employee training on ISMS. Additionally, stringent on-premises protocols include biometric login, CCTV monitoring, and disabling USB slots. Comprehensive training on handling PHI and HIPAA compliance ensures ongoing adherence among our skilled employees.
AMI's approach consists of employing strong security measures, including encryption protocols like TLS and AES, secure communication channels like VPNs or SFTP, RBAC for access control, DLP solutions, regular security audits, employee training, data encryption at rest, and incident response plan, to ensure the secure transmission of Protected Health Information (PHI) while adhering to industry regulations such as HIPAA. These measures collectively reduce the risk of data breaches or unauthorized access, enabling the safe exchange of PHI between clients and AMI.
AMI offers comprehensive training on handling Protected Health Information (PHI) and compliance with HIPAA regulations. This includes courses on confidentiality protocols, secure data handling practices, and regular updates on HIPAA guidelines to ensure ongoing employee compliance. Additionally, employees undergo regular assessments to reinforce their understanding and adherence to these critical standards.
Step 1. Pilot batch planning: Depending on your volume and the requirement, we’d mutually decide on a number of resources that should be allocated to your company.
Step 2. We get our IT teams together and we remote desktop into your system by using the provided Username-Password to log-in and begin working remotely (via a secure point-to-point VPN connection). This way the data stays in the US and everything is HIPAA and SOC 2 compliant.
Step 3. Training: Workflow training as per client’s software and existing process. The Pilot group is trained by the onshore trainer remotely via Virtual Training Platforms (Like GoToMeeting, Etc.), which also acts as a Train The Trainer Program, post which all future trainings are done internally by the designated AMi Trainer.
Step 4. Operations Knowledge Transfer: Understand the KPI's. Every client follows a unique strategy to produce better outcomes. Some clients concentrate on minimum ‘X’ number of closure percentage every month and some focus on touching every request as frequently as possible to get better rotation. At this stage, our ops team would understand the strategy and set up KPI's for the India team accordingly.
Step 5. On Job Training / Nesting: At this stage, the pilot batch is launched, and team India starts working on your orders. It is now time to observe their performance for the next few weeks.
Step 6. Pilot Evaluation: At this stage, a thorough evaluation of the Pilot is done based on our productivity and overall performance. The client would then proceed with signing a long-term agreement and adding more team members as in when required.
The pricing structure fluctuates based on the partner's specific business needs and the solutions sought following AMI's analysis of their operations. Simply schedule a call with AMI's sales team to learn more about their offerings
Generally, for the non-voice resources, most of our partners prefer for them to work during the nights in the US as it is daytime here in India, this enables them to save time and reduce the turnaround for their non-voice projects which are mostly based on the client's discretion. In terms of voice, these resources work in tandem with the state-side team, hence they work during the day in the US, and follow US time zones, based on the partner’s preference and on-shore location, they log in EST, CST, and PST, or MST hours. The resources also follow the same calendar followed by the state-side team and also take public holidays according to the US calendar.
AMI strongly believes in ethics and gives client privacy the utmost priority. Each client’s team is allocated a separate working space with glass partitions separating their teams from the rest of the floor. Measures are taken to restrict access to resources from sensitive information.
Yes, we do. We have a commercial general liability on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000) & also, cyber liability insurance on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000).
Our main value addition is Trained Medical professionals in ROI and Turnkey infrastructure. Since we work with multiple ROI companies we are familiar with most of the challenges that our partners generally face. There is one specific challenge where we add the most value is when our client wins an RFP. As we all know once a ROI firm onboards a large provider or any other similar high volume client, the workload increases drastically which in turn is difficult for the onshore teams to cope up with overnight. In this case, AMI’s strategy of having trained professionals on the bench comes in handy as they can pick up the additional volume and can ease the clients workflow.
AMI specializes in the entire ambit of "ROI" Operations. Whether it be Data-entry, E-filing/Indexing, Quality Control, or ROI Customer Support processes, Record Extraction by accessing providers EMR via Remote Desktop/VPN or using our clients (ROI companies) integrated platform. We have excelled in every aspect of it. We are a niche outsourcing company with a concentrated focus on this domain. We don’t believe in Vanilla Outsourcing and firmly believe that our experience and Domain expertise is our USP. We exclusively support Release of Information Organizations.
