AMI Whitepaper

Summary

Customer experience expectations continue to move toward immediate response, clarity, and continuity across channels. Enterprises require operating models that scale efficiently while maintaining service quality, regulatory compliance, governance, and economic control.

AM Infoweb (AMI) operates an AI-first, omnichannel contact center operating model with deep specialization in voice for enterprise CX delivery.

This operating model is powered by CallBotics, AMI’s enterprise-ready conversational AI with deep specialization in AI voice automation.

Customers are engaged instantly, intent is captured early, and interactions progress efficiently.