Contact Form +1 (347) 535-3108
sales@aminfoweb.com FAQ

Healthcare Provider Support

Release Of Information Support

Unlocking Insights: Transparency, Trust, and Efficiency.

Expertise

Our team has been efficiently managing ROI operations for multiple companies for a while. Do we need process training? No! We learn your system's navigation, and our experienced specialists handle the rest.

Security

By achieving ISO-27001 & SOC 2, Type 2 accreditation and committing to a 100% work-from-office policy, we maintain the highest degree of client information confidentiality and data security.

Accent

Flawless accent and communication coupled with state-of-the-art infrastructure designed for efficient records retrieval makes us easy to work with and helps us deliver the results that you desire without any hassles.

AMI specializes in aiding and assisting companies that provide Release of Information (ROI) services to providers/healthcare facilities from across the US. We know that Releasing PHI is a critical activity that comes with immense responsibility requiring expert human capital having deep process understanding. We help ROI companies to scale up instantly, deliver better results, and grow profits by increasing operational capacity and optimizing costs.

We manage three main phases of the Release of Information process for ROI companies. Data Entry, Quality Assurance (Page by Page QA), & Contact Center Support. And here is a short description of each phase.

Data Entry

Once the request is received, data entry into our clients system is the first and a very important step to initiate the ROI process. It basically requires to enter information from the request into our clients portal that is typically used for three main purposes.

  • Keeping the logs of each valid/invalid request.
  • Calculating & sending out invoices.
  • Releasing verified & accurate PHI.

In this process, the Data Entry resources thoroughly review each request and enter the necessary details into the respective fields of our clients system. At AMI, we hire experienced data entry professionals and train them on the standard ROI process requirements.

At AMI, we guarantee a 0% error rate. Our defined strategy to maintain & deliver a zero percent error rate is possible with a dedicated team of internal QA resources, who's daily job is to verify the information entered by data entry reps, do 100% quality check and immediately rectify any errors found on the very same day.

Examples of standard details to be entered:

  • Requestor Type: This field defines who the requestor is? Attorney, Insurance, Provider, DDS, or the Patient.
  • Delivery Method: This field defines how the requestor wants the PHI to be delivered, US postal, fax, email, pickup, etc.
  • Date range: The exact date range of requested records is entered in this field.
  • Requestor details: Name, address, contact details, etc.
  • Patient details: Patient name, address, contact details, etc.
  • Categories: This field defines the categories of PHI that has to be released such as billing, visit notes, radiology, diagnostic, films, etc.
  • Restrictions: There are a few patients who do not authorize to release psyche notes, drug history, or STD (sexually transmitted disease) information.

Quality Assurance

Process:

Quality Assurance is one of the most vital steps in the Release of Information process. Our internal QA team verifies the requests along with the released PHI to confirm whether the requested records are released appropriately within the requested scope, verify there are no duplicate or commingled records, ensure all the requirements of HIPAA are met. Once confirmed, the QA approves the final release and the PHI gets released immediately to the requesting parties.

Strategy:

Since this crucial step requires a skill set of reading & understanding medical records, someone who's equipped with medical knowledge can quickly deliver the most accurate results. And keeping this in mind, we only hire resources from medical background and provide them necessary training based on our client's requirements. These resources ensure full compliance and accuracy prior to the release of any PHI.

Contact Center Support

This is an inbound calls support model, where ROI companies hire requestor support specialists to further enhance their requestor experience. The resources answer calls from different requestors like law firms, insurance carriers, third party record retrieval companies, patients, etc, and handle various requestor queries from our office in India.

Queries such as:

  • Mode of submission
  • Records request
  • Payment queries
  • Status of requests
  • Mode of PHI delivery
  • Record amendments
  • Confirm request ID
  • Confirm address, fax, & emails
  • Verify receipt of requests
  • Assist in how to submit a request online or by fax
  • Return voicemails in a timely manner
  • Others

How Do you Get Started?

Understanding
Your Needs

Pilot Batch
Planning

IT Setup

Training

On Job Training /
Nesting

1
2
3
4
5

We schedule to speak in detail and understand your goals, challenges and current operations.

Depending on your volume & area of need, we decide on how many resources should we kick-off with.

We bring together our teams and set up a secure VPN channel & remote desktop that has minimum to zero latency.

We schedule for someone from your onshore team to virtually train our in-house trainer, we call it the ‘Train the Trainer Program’ along with the initial pilot group.

At this stage, the pilot batch is launched and the team starts working on the allocated accounts. It's time to observe the performance for the next few weeks.

Understanding Your Needs

We schedule to speak in detail and understand your goals, challenges and current operations.

Pilot Batch Planning

Depending on your volume & area of need, we decide on how many resources should we kick-off with.

IT Setup

We bring together our teams and set up a secure VPN channel & remote desktop that has minimum to zero latency.

Training

We schedule for someone from your onshore team to virtually train our in-house trainer, we call it the ‘Train the Trainer Program’ along with the initial pilot group.

On Job Training / Nesting

At this stage, the pilot batch is launched and the team starts working on the allocated accounts. It's time to observe the performance for the next few weeks.

Contact Us