Release Of Information Support

AMI’s experienced clinical and nursing staff handle FMLA form completion with precision and compliance.

Process:

• Review FMLA requests for necessary details, including patient demographics and medical history.
• Access provider EHR/EMR systems (Athena, eClinicalWorks, Epic, Cerner, etc.) to retrieve relevant records.
• Complete the form based on medical records while ensuring compliance with regulations.

Conduct a thorough quality control check before submission.

To ensure accuracy and compliance, AMI’s QC team performs a multi-step verification process:

• Requestor Validation – Verify patient details, billing information, and requestor credentials.
• Cross-Checking Documents – Ensure consistency between medical records and patient demographics.
• Form Accuracy Check – Confirm form completion, match patient details, and flag missing information.
• Authorization Verification – Validate patient consent and ensure proper signatures and dates.
• Status Review & Next Steps – Determine request status (e.g., payment pending, awaiting provider signature) and take necessary actions for timely processing.

AMI accurately processes ROI data with structured field entries, ensuring compliance and efficiency.

• Requestor Type: Attorney, Insurance, Provider, DDS, or Patient.
• Delivery Method: US postal, fax, email, pickup, etc.
• Date Range: The specific timeframe for requested records.
• Requestor Details: Name, address, and contact information.
• Patient Details: Name, address, and contact information.
• Categories: Defines PHI types (billing, visit notes, radiology, diagnostics, etc.).
• Restrictions: Identifies sensitive information (psychiatric notes, drug history, STD records).

Process:

• Gain access to EHR/EMR systems and categorize records appropriately.
• Tag medical records based on request types, ensuring proper classification.
• Organize PHI data for seamless retrieval and efficient case processing.

Process:

• Verify released PHI to confirm the requested records match the scope.
• Ensure no duplicate or commingled records are included.
• Confirm compliance with HIPAA regulations before final release.

• Send audit record requests to healthcare facilities.
• Conduct consistent follow-ups to ensure timely retrieval of records.

• Complete PDF forms with certification details and necessary legal information.
• Ensure all documentation meets legal and compliance standards before submission.

• Retrieve medical records from various EMR systems (Athena, AdvancedMD, eClinicalWorks, etc.).
• Extract necessary documents based on specific request parameters.
• Ensure secure and timely delivery to the requesting parties.

• Send records and related documents via fax and email.
• Manage outgoing correspondence to ensure timely information delivery.

AMI provides inbound and outbound call support for ROI companies, improving requestor experience.

Key Responsibilities:

• Handle calls from law firms, insurance carriers, record retrieval companies, and patients.
• Assist with request submissions, payment queries, and request status updates.
• Verify requestor information and assist with online/fax submissions.
• Ensure prompt responses to voicemails and inquiries.