Frequently Asked Questions

AMI ensures strict adherence to HIPAA regulations, backed by SOC 2 Type II, ISO-27001 certifications, and strict security measures. This includes encryption of electronic data, restricted access controls, regular audits, and employee training on ISMS. Additionally, stringent on-premises protocols include biometric login, CCTV monitoring, and disabling USB slots. Comprehensive training on handling PHI and HIPAA compliance ensures ongoing adherence among our skilled employees.

AMI's approach consists of employing strong security measures, including encryption protocols like TLS and AES, secure communication channels like VPNs or SFTP, RBAC for access control, DLP solutions, regular security audits, employee training, data encryption at rest, and incident response plan, to ensure the secure transmission of Protected Health Information (PHI) while adhering to industry regulations such as HIPAA. These measures collectively reduce the risk of data breaches or unauthorized access, enabling the safe exchange of PHI between clients and AMI.

AMI offers comprehensive training on handling Protected Health Information (PHI) and compliance with HIPAA regulations. This includes courses on confidentiality protocols, secure data handling practices, and regular updates on HIPAA guidelines to ensure ongoing employee compliance. Additionally, employees undergo regular assessments to reinforce their understanding and adherence to these critical standards.

Step 1. Pilot batch planning: Depending on your volume and the requirement, we’d mutually decide on a number of resources that should be allocated to your company.

Step 2. We get our IT teams together and we remote desktop into your system by using the provided Username-Password to log-in and begin working remotely (via a secure point-to-point VPN connection). This way the data stays in the US and everything is HIPAA and SOC 2 compliant.

Step 3. Training: Workflow training as per client’s software and existing process. The Pilot group is trained by the onshore trainer remotely via Virtual Training Platforms (Like GoToMeeting, Etc.), which also acts as a Train The Trainer Program, post which all future trainings are done internally by the designated AMi Trainer.

Step 4. Operations Knowledge Transfer: Understand the KPI's. Every client follows a unique strategy to produce better outcomes. Some clients concentrate on minimum ‘X’ number of closure percentage every month and some focus on touching every request as frequently as possible to get better rotation. At this stage, our ops team would understand the strategy and set up KPI's for the India team accordingly.

Step 5. On Job Training / Nesting: At this stage, the pilot batch is launched, and team India starts working on your orders. It is now time to observe their performance for the next few weeks.

Step 6. Pilot Evaluation: At this stage, a thorough evaluation of the Pilot is done based on our productivity and overall performance. The client would then proceed with signing a long-term agreement and adding more team members as in when required.

The pricing structure fluctuates based on the partner's specific business needs and the solutions sought following AMI's analysis of their operations. Simply schedule a call with AMI's sales team to learn more about their offerings

Generally, for the non-voice resources, most of our partners prefer for them to work during the nights in the US as it is daytime here in India, this enables them to save time and reduce the turnaround for their non-voice projects which are mostly based on the client's discretion. In terms of voice, these resources work in tandem with the state-side team, hence they work during the day in the US, and follow US time zones, based on the partner’s preference and on-shore location, they log in EST, CST, and PST, or MST hours. The resources also follow the same calendar followed by the state-side team and also take public holidays according to the US calendar.

AMI strongly believes in ethics and gives client privacy the utmost priority. Each client’s team is allocated a separate working space with glass partitions separating their teams from the rest of the floor. Measures are taken to restrict access to resources from sensitive information.

Yes, we do. We have a commercial general liability on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000) & also, cyber liability insurance on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000).

AMI offers robust real-time reporting and analytics through our proprietary RCM dashboard. This dashboard allows healthcare organizations and billing companies to monitor key performance indicators (KPIs) such as days in accounts receivable (AR), claim denial rates, and payment posting times. Our clients benefit from customizable reports that provide deep insights into their revenue cycle performance, enabling data-driven decisions that optimize financial outcomes. On average, clients using AMI’s analytics tools see a 20% improvement in cash flow within the first six months.

Step 1. Pilot batch planning: Depending on the requirement, we would select trained resources and allocate them to our new client. (We hire resources with a minimum of 2-3 years' experience, who are further trained on compliance, security protocols, updated information on RCM, etc. and put on our Bench Resource Pool, so when there is a requisition from any new client or our existing clients, we can align the trained resources within 24 hours from our Bench Resource Pool, as this saves a lot of time and cost for us and our clients).
Step 2. IT Setup: We understand the IT infrastructure and get access to the clients system via a secure VPN channel and remote desktop.

Step 3. Training: Workflow training is conducted as per the client's existing process. The pilot batch is usually trained by the onshore trainer remotely via virtual training platforms (Like Zoom), which also acts as a Train The Trainer Program, post which all future training is done internally by the designated Trainer.

Step 4. Operations Knowledge Transfer: Understanding KPI's, every client follows a unique strategy to produce better results. At this stage, our ops team would understand the strategy and accordingly set up KPI's for your India team with us.

Step 5. On Job Training / Nesting: At this stage, the pilot batch is launched and the team begins performing quality control / data entry / inbound calls. And now it's time to observe the performance for the next few weeks.

Step 6. Evaluation: At this stage, a thorough evaluation of the Pilot is done based on our productivity and overall performance. The client would then proceed with signing a long term agreement and adding more team members when required.

AMI employs a multi-faceted approach to reducing claim processing times, leveraging technologies like robotic process automation (RPA) and AI-driven claim scrubbing. By automating routine tasks such as eligibility verification and coding validation, we can significantly speed up the claim submission process. Additionally, our proactive denial management strategies, powered by predictive analytics, help identify and resolve issues before claims are submitted. As a result, healthcare providers partnering with AMI typically see a 25% reduction in claim processing times and a 15% increase in cash flow.

AMI's experienced RCM team is well-versed in managing complex billing scenarios, including multi-payer claim submissions and cross-state billing requirements. We utilize advanced billing software, to manage diverse payer rules and regulations efficiently. Our team stays up-to-date with state-specific requirements, ensuring compliance and accuracy in every claim submission. AMI’s expertise in handling these complex cases leads to a 98% claim acceptance rate across multiple payers and states.

Absolutely. AMI prides itself on its ability to tailor RCM processes to meet the specific needs of each healthcare organization we work with. We start by conducting a thorough analysis of your current workflows and then design customized solutions that integrate seamlessly into your operations. Whether you require specialized coding for certain medical specialties or unique billing cycles, AMI’s flexible approach ensures that our services align perfectly with your organizational goals. Our clients appreciate the personalized support, which often leads to a 30% improvement in operational efficiency.

Our main value addition is Trained Medical professionals in ROI and Turnkey infrastructure. Since we work with multiple ROI companies we are familiar with most of the challenges that our partners generally face. There is one specific challenge where we add the most value is when our client wins an RFP. As we all know once a ROI firm onboards a large provider or any other similar high volume client, the workload increases drastically which in turn is difficult for the onshore teams to cope up with overnight. In this case, AMI’s strategy of having trained professionals on the bench comes in handy as they can pick up the additional volume and can ease the clients workflow.

AMI specializes in the entire ambit of "ROI" Operations. Whether it be Data-entry, E-filing/Indexing, Quality Control, or ROI Customer Support processes, Record Extraction by accessing providers EMR via Remote Desktop/VPN or using our clients (ROI companies) integrated platform. We have excelled in every aspect of it. We are a niche outsourcing company with a concentrated focus on this domain. We don’t believe in Vanilla Outsourcing and firmly believe that our experience and Domain expertise is our USP. We exclusively support Release of Information Organizations.

AMI ensures strict adherence to HIPAA regulations, backed by SOC 2 Type II, ISO-27001 certifications, and strict security measures. This includes encryption of electronic data, restricted access controls, regular audits, and employee training on ISMS. Additionally, stringent on-premises protocols include biometric login, CCTV monitoring, and disabling USB slots. Comprehensive training on handling PHI and HIPAA compliance ensures ongoing adherence among our skilled employees.

AMI's approach consists of employing strong security measures, including encryption protocols like TLS and AES, secure communication channels like VPNs or SFTP, RBAC for access control, DLP solutions, regular security audits, employee training, data encryption at rest, and incident response plan, to ensure the secure transmission of Protected Health Information (PHI) while adhering to industry regulations such as HIPAA. These measures collectively reduce the risk of data breaches or unauthorized access, enabling the safe exchange of PHI between clients and AMI.

AMI offers comprehensive training on handling Protected Health Information (PHI) and compliance with HIPAA regulations. This includes courses on confidentiality protocols, secure data handling practices, and regular updates on HIPAA guidelines to ensure ongoing employee compliance. Additionally, employees undergo regular assessments to reinforce their understanding and adherence to these critical standards.

Step 1. Pilot batch planning: Depending on your volume and the requirement, we’d mutually decide on a number of resources that should be allocated to your company.

Step 2. We get our IT teams together and we remote desktop into your system by using the provided Username-Password to log-in and begin working remotely (via a secure point-to-point VPN connection). This way the data stays in the US and everything is HIPAA and SOC 2 compliant.

Step 3. Training: Workflow training as per client’s software and existing process. The Pilot group is trained by the onshore trainer remotely via Virtual Training Platforms (Like GoToMeeting, Etc.), which also acts as a Train The Trainer Program, post which all future trainings are done internally by the designated AMi Trainer.

Step 4. Operations Knowledge Transfer: Understand the KPI's. Every client follows a unique strategy to produce better outcomes. Some clients concentrate on minimum ‘X’ number of closure percentage every month and some focus on touching every request as frequently as possible to get better rotation. At this stage, our ops team would understand the strategy and set up KPI's for the India team accordingly.

Step 5. On Job Training / Nesting: At this stage, the pilot batch is launched, and team India starts working on your orders. It is now time to observe their performance for the next few weeks.

Step 6. Pilot Evaluation: At this stage, a thorough evaluation of the Pilot is done based on our productivity and overall performance. The client would then proceed with signing a long-term agreement and adding more team members as in when required.

The pricing structure fluctuates based on the partner's specific business needs and the solutions sought following AMI's analysis of their operations. Simply schedule a call with AMI's sales team to learn more about their offerings.

Generally, for the non-voice resources, most of our partners prefer for them to work during the nights in the US as it is daytime here in India, this enables them to save time and reduce the turnaround for their non-voice projects which are mostly based on the client's discretion. In terms of voice, these resources work in tandem with the state-side team, hence they work during the day in the US, and follow US time zones, based on the partner’s preference and on-shore location, they log in EST, CST, and PST, or MST hours. The resources also follow the same calendar followed by the state-side team and also take public holidays according to the US calendar.

AMI strongly believes in ethics and gives client privacy the utmost priority. Each client’s team is allocated a separate working space with glass partitions separating their teams from the rest of the floor. Measures are taken to restrict access to resources from sensitive information.

Yes, we do. We have a commercial general liability on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000) & also, cyber liability insurance on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000).

AMI collaborates with a diverse range of payers, including Private Health Insurance companies, Government Programs, MCOs, Employer-Sponsored Plans, Direct-to-Consumer Plans, and Specialty Health Plans that offer individual, family, and group health, dental, and vision insurance.

At AMI, we support a wide array of payers products, including Individuals and Family Health Insurance Plans; Employer-Sponsored Health Insurance (HMOs, PPOs, & EPOs); Medicare (part C, part D, Medigap); Medicaid Managed Care & Fee-for-service; CHIP; Short term & Long term Health Insurance; Dental & Vision, etc.

AMI does not have a direct partnership with any clearinghouse. We use the same clearing house that our partner clients use. In case you want to change or explore options we can make introductions and evaluate the same for you.

AMI’s Utilization Management and Care & Wellness Management enhance risk stratification processes, allowing more accurate identification of members with higher health risks. Through our enhanced data management and analytics, claims processing and accuracy, member outreach & engagement, cost management & resource allocation, clinical expertise, innovative solutions, compliance & quality control, streamlined operations, integrated care management, efficient process workflows, data security, and error reduction AMI helps improve the health risk profile of your covered population, ensuring better outcomes and resource allocation.

At AMI, we tailor our services to meet your specific needs. Depending on the volume some of our clients have one representative handling end-to-end claims process and taking both member and provider calls, and some have a more streamlined operation where the calls are queued, and dedicated resources are assigned for specific tasks to your Team-India at AMI.

Partnering with AMI can positively impact your HEDIS scores and Star ratings. AMI’s efficiency leads to efficient processing and handling of care management and patient outreach, accurate and timely data handling, effective follow-ups, and consistent outreach, and the high quality of service helps avoid errors and gaps to improve the HEDIS score. Maintaining high levels of responsiveness, care coordination, first-call resolution, consistent and effective member interaction and claims handling, and strictly adhering to compliance and regulatory guidelines and standards will help improve your plan’s star ratings and your NPS scores.

AMI’s member engagement services encompass Multichannel Support, 24/7 Availability, Quality Customer Service, Tracking & Resolution, Tailored Interactions, Proactive Outreach, Appointment Scheduling, Enrollment, EOB, etc.

Of course! By offshoring to AMI, you’ll reduce your operational cost substantially, allowing you to invest in member engagement initiatives, reduce premiums, or offer more services at the same premium. You can offer round-the-clock support enhancing customer satisfaction by providing access to assistance after your business hours. You’ll get access to AMI’s expertise and efficient process to improve the quality of support and easily handle the fluctuating volume for quick response time, leading to better member services.

With AMI’s enhanced member experience, you can expect a positive impact on member retention as well. The savings generated from offshoring with AMI can be reinvested into your offerings and member engagement initiatives, enabling you to increase your TAM and serve more lives.

Yes, we at AMI might use your APIs, our APIs, or third-party APIs, to access and process information seamlessly, through RDP and/or a secure VPN network.

The final decision on claims payments rests with you. AMI does not process claims payouts unless specifically requested. We suggest you keep control of claims payments to yourself.

AMI’s Claims Processing Accuracy, Member Communications, Customer Service, Analyzing Data and Feedback Mechanism, Streamlined Appeals Process, Claims Management & Grievance Management Systems, Collaboration between Teams, Proactive Member Advocacy, Performance Monitoring & Evaluation, and Continues Improvement have helped reduce Appeals and Grievances.

Yes, AMI offers Robotic Process Automation (RPA) solutions that assist in payer support services, enhancing efficiency and accuracy across various processes.

AMI ensures strict adherence to HIPAA regulations, backed by SOC 2 Type II, ISO-27001 certifications, and strict security measures. This includes encryption of electronic data, restricted access controls, regular audits, and employee training on ISMS. Additionally, stringent on-premises protocols include biometric login, CCTV monitoring, and disabling USB slots. Comprehensive training on handling PHI and HIPAA compliance ensures ongoing adherence among our skilled employees.

AMI's approach consists of employing strong security measures, including encryption protocols like TLS and AES, secure communication channels like VPNs or SFTP, RBAC for access control, DLP solutions, regular security audits, employee training, data encryption at rest, and incident response plan, to ensure the secure transmission of Protected Health Information (PHI) while adhering to industry regulations such as HIPAA. These measures collectively reduce the risk of data breaches or unauthorized access, enabling the safe exchange of PHI between clients and AMI.

AMI offers comprehensive training on handling Protected Health Information (PHI) and compliance with HIPAA regulations. This includes courses on confidentiality protocols, secure data handling practices, and regular updates on HIPAA guidelines to ensure ongoing employee compliance. Additionally, employees undergo regular assessments to reinforce their understanding and adherence to these critical standards.

Step 1. Pilot batch planning: Depending on your volume and the requirement, we’d mutually decide on a number of resources that should be allocated to your company.

Step 2. We get our IT teams together and we remote desktop into your system by using the provided Username-Password to log-in and begin working remotely (via a secure point-to-point VPN connection). This way the data stays in the US and everything is HIPAA and SOC 2 compliant.

Step 3. Training: Workflow training as per client’s software and existing process. The Pilot group is trained by the onshore trainer remotely via Virtual Training Platforms (Like GoToMeeting, Etc.), which also acts as a Train The Trainer Program, post which all future trainings are done internally by the designated AMi Trainer.

Step 4. Operations Knowledge Transfer: Understand the KPI's. Every client follows a unique strategy to produce better outcomes. Some clients concentrate on minimum ‘X’ number of closure percentage every month and some focus on touching every request as frequently as possible to get better rotation. At this stage, our ops team would understand the strategy and set up KPI's for the India team accordingly.

Step 5. On Job Training / Nesting: At this stage, the pilot batch is launched, and team India starts working on your orders. It is now time to observe their performance for the next few weeks.

Step 6. Pilot Evaluation: At this stage, a thorough evaluation of the Pilot is done based on our productivity and overall performance. The client would then proceed with signing a long-term agreement and adding more team members as in when required.

The pricing structure fluctuates based on the partner's specific business needs and the solutions sought following AMI's analysis of their operations. Simply schedule a call with AMI's sales team to learn more about their offerings.

Generally, for the non-voice resources, most of our partners prefer for them to work during the nights in the US as it is daytime here in India, this enables them to save time and reduce the turnaround for their non-voice projects which are mostly based on the client's discretion. In terms of voice, these resources work in tandem with the state-side team, hence they work during the day in the US, and follow US time zones, based on the partner’s preference and on-shore location, they log in EST, CST, and PST, or MST hours. The resources also follow the same calendar followed by the state-side team and also take public holidays according to the US calendar.

AMI strongly believes in ethics and gives client privacy the utmost priority. Each client’s team is allocated a separate working space with glass partitions separating their teams from the rest of the floor. Measures are taken to restrict access to resources from sensitive information.

Yes, we do. We have a commercial general liability on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000) & also, cyber liability insurance on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000).

No, AMI does not provide their own retrieval software. Usually AMI’s clients provide access to their Retrieval software which could be a third party software or their own proprietary software. If a client does not have a retrieval software, in that case AMI would utilize MR8.

AMI can handle payments to the medical facilities or the custodians in a few different ways:

• Through a payment module which is usually built into client’s retrieval software, which generates a one-time use credit card that is automatically discarded after the custodian payment is made.
• The client can provide their credit card access to the assigned Team Lead (at AMI) to process the payment. We reconcile all the payments and share with you a detailed statement on a weekly basis, or it can be done on a daily basis as well.
• The client can provide a monthly advance payment to AMI for maybe 2 to 5 thousand dollars initially, and we would process the payment on behalf of the client to the custodians. And yes, we share the detailed statement on a daily or weekly basis. When we come closer to emptying your advance with us, we raise an invoice for another round of advance payment to AMI.

This completely depends on various aspects like client type, records type, domain type etc., but usually, our goal is to get 80% of the request closed within 30 days’ time.

Our main value addition is Trained Record Retrieval Professionals and Turnkey infrastructure. Since we work with multiple record retrieval companies we are familiar with most of the challenges that our partners generally face.

There is one specific challenge where we add the most value is when our client wins an RFP. As we all know once a Retrieval firm onboards an Insurance firm, a large Law firm or any other similar high volume client, the workload increases drastically which in turn is difficult for the onshore teams to cope up with overnight. In this case, AMI’s strategy of having trained professionals on the bench comes in handy as they can pick up the additional volume and can ease the clients workflow.

Apart from Medical records, AMI Retrieval specialists are experienced in retrieving Billing records, Employment records, Educational records, Criminal Records and any other form of records.

We perform all stages of Retrieval Operations listed below, including editing documents, sending out emails / faxes to facilities.

• Order Entry.
• Creating & Sending Out Serves/Packets.
• Making Research Calls/Google Search.
• Raising Initial Requests.
• Making First Calls.
• Making Follow-up Calls.
• Paying Custodian Fees.
• Receiving Digital Records/Production.
• Organizing/Sorting Records.

AMI caters only to Record Retrieval/ROI companies, these companies could have Insurance companies, Law firms, or Medical Providers as their clients. AMI has the experience in retrieving records on behalf of all the above domains.

We understand quality is a very important aspect of the entire review process, hence every file we review goes through a strict two bucket quality check. Our multi-level quality processes guarantee flawless summaries and to best prove this statement, we'd recommend you to test us out with our free trial offering, contact our sales team today to know more.

Absolutely, please feel free to contact our sales team today to know more and get copies of our previously reviewed records in different sample formats.

Yes, our policy is to delete all medical records after 30 days if you wish for them to be deleted after we complete a review, we can incorporate this setting into our system as well.

Sorting - We do Medical Records Sorting by Date (forward or reverse), Location and Type of records. We also do duplicate & non-relevant/admin records removal/separation. We speed up the sorting process with the help of our proprietary software that enables automatic records sorting which eventually cuts down on the overall turnaround time as well. If you'd prefer we can set-up to give you an online demo of our sorting software at your convenience.

Hyperlinking - Hyperlinking allows instant navigation from case summaries to the corresponding source of medical records.

Bookmarking - Bookmarks serve as a clickable table of contents in a particular PDF, making it easier to access specific pages. Bookmarks can be customized based on your specific needs.

OCR - All our final reports go through this process to make editing and copying of content easier for your case evaluation.

We have a team of seasoned medical reviewers on-board such as Doctors, Nurses, Bachelors in Pharmaceuticals and more, our team has the necessary qualification and background to understand medical terminology, sort chronologically, spot patterns, verify inconsistencies, etc. Our medical team has years of experience in reviewing and summarizing medical records for clients based in the US.

Yes, we do accept rush requests and charge a small extra over our standard fees for these types of requests.

While the industry standard is 7 working days, we always try to cut short on the turn-around while maintaining quality where we deliver smaller files within 2-3 days and decently large files within 5 working days, having said that, the TAT also depends on the size of the file and status of our resource allocation projections. Once we receive files the TAT is communicated within 24 hours, we understand that the industry calls for quick TAT's and we try our best to turn them around as soon as possible.

We specialize in Medical Records Review for Personal Injury, Workers Compensation, Medical Malpractice, Mass Tort, Social Security Disability, Class Action Lawsuits, Etc.

Comprehensive Summaries - Gives you an in-depth view of the relevant information by extensively reviewing the patient's medical records.

Medical Chronology Summary & Timelines - A detailed timeline of medical events captured by reading and reviewing extensive medical records to find relevant information.

Narrative Medical summary - Summary that captures and highlights key medical events in a narrative format for relevant periods of care.

Preferred summary format - As some clients are more comfortable evaluating the medical reports in their format, we can adapt to the format our clients currently use, this allows them to navigate through the summary and find relevant information in the way they are used to.

We offer medical records review and summarization services along with value-added assistance like medical records sorting, hyperlinking, bookmarking, and OCR of medical records as well (OCR - Optical Character Recognition).

AMI follows the below mentioned steps:

Initial Assessment (Order Entry): Our order entry team starts by reviewing the claim. We look at the type of injury, the date it happened, any previous medical conditions or treatments, and all the addresses where the claimant has lived. This helps us focus our search on relevant medical specialties and decide how far to canvass from the claimant's address.

Secondary Canvassing: Our canvassing team contacts healthcare providers, hospitals, clinics, and other medical facilities where the claimant might have received treatment. The requested and collect medical records, treatment notes, and other required documents.

Quality Audit: AMI’s dedicated audit team conducts a thorough 100% review to ensure accuracy and compliance. Any discrepancies identified are promptly addressed, with immediate feedback provided to the canvassing team for necessary corrections, ensuring the highest standard of quality in our services.

Report Delivery: Once the quality check is completed, our delivery team compiles the final report, which includes:

• Addresses where medical canvassing was performed.

• Types of medical specialties contacted.

• A comprehensive list of all locations contacted, including names, addresses, phone numbers, and key contacts.

• Treating locations along with their respective treatment dates.

• Any additional information uncovered during the canvassing process.

If a location is initially unreachable, we make three contact attempts over two business days. Upon client request, we are flexible and can make additional attempts as needed.

We send them Signed Authorization if available or send them generic fax requesting records. If above is not met, we mark them as no information.

We canvas up to 100 miles from given address so that we do not miss out any nearest treating location. We go beyond 100 miles if requested.

Facility Name: The name of the hospital, clinic, or healthcare facility.

Address: The full address of the treatment location.

Dates of Service: The specific dates when treatments were provided at each location.

Provider Information: The name and contact details of the treating healthcare provider or facility staff.

Treatment Type: The type of treatment administered (e.g., medication, hospital visit, clinic visit, surgery, X-ray, physical therapy).

Date of Treatment: The exact dates when each treatment was given.

Treatment Description: A brief description of the treatment administered on each date.

Provider Details: Information about the individual who administered the treatment.

Location Details: Details about the location where the treatment took place.

Central Search, Record Dates: Include records of treatment dates, ensuring a comprehensive timeline.

Accurate Medical History: A complete timeline of care, crucial for ongoing treatment and follow-up.

Verifying All Possible Treatment Dates: Ensure all relevant treatment dates are confirmed, including the most recent and earliest dates of treatment.

The timeframe for the canvassing process depends on the complexity of the claim and the availability of information. On average, it takes us 48 to 72 hours to complete and submit a case.

The common methods to serve a record request include:

• Email: Sending the request electronically via email.
• Fax: Sending the request through a fax machine.
• Mailing Address: Sending a physical request letter or form through postal mail.
• Portal Serve: Submitting the request through an online patient portal or secure document exchange platform.
• Hand Serve: Delivering the request in person to the relevant office or department.

Each videography representative works on 16 jobs daily. Their key tasks include watching and listening to deposition videos, cross-checking details such as witness names, case names, and job dates, uploading videos to Share File or client servers, creating video links, and sending them to clients. They also prepare video billing sheets and upload them to the job. If videos are missing, representatives notify the videographers to provide the link before processing the job.

Representatives responsible for Link Creation schedule virtual and in-person depositions using platforms like Zoom and conference rooms. They create job titles using the case name, witness name, and job number in the case management software RB9 Reporter Base. They input meeting details, schedule in Zoom and Outlook, add virtual rooms or physical addresses for in-person sessions, and notify all participants.

Scopists process between 50-70 pages in an 8-hour workday, depending on the quality of the audio. Proof-readers handle 45-55 pages in the same time frame, conducting quality checks for formatting errors, parentheticals, grammar, and overall formatting.

The Deposition Transcripts department is responsible for transcribing deposition audio files. Scopists with transcription background experience receive these audio files and work on rough drafts provided by the court reporting solution. They listen to the audio and edit the transcript, ensuring accuracy and adherence to different state formatting requirements. Proof-readers then conduct quality checks for formatting errors, parentheticals, grammar, and overall formatting.