We are HIPAA compliant and ISO-27001 certified which specifically deals in information security management, we have regular audits taking place to see if we are meeting compliance. We are SOC 2 Type II certified. On-premises we follow a No Phone and No Paper policy and strict biometric login entry to ensure the physical aspect of security, also 24/7 CCTV is monitored throughout our operations floor, our work environment is highly secure, all work systems have the USB slot disabled so no data can be transmitted into any storage devices.

Yes, we do. We have a commercial general liability on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000) & also, cyber liability insurance on an “occurrence basis” with a limit of not less than One Million Dollars ($1,000,000).

Release of Information firms team up with AM Infoweb to have an offshore operations unit, where AM Infoweb provide clients with trained professionals with experience in reading and understanding medical records and release of information. They act as an extended arm of clients onshore team. The resources are on AM Infoweb’s payroll, AM Infoweb provides them with Infrastructure and the facilities but they work on behalf of AM Infoweb’s clients. The resources are well versed in conducting all the aspects of Release of Information. The resources are tracked with strict KPI’s in place and Quality parameters to ensure a high level of productivity. Having an offshore unit helps save a huge amount of money every year which can be re-invested in business development or passed on as benefit to our clients customers.

AM Infoweb’s operations are located at our headquarters in Pune India, with a satellite office in New York, US as AM Global Group, LLC.

AM Infoweb specializes in the entire ambit of "ROI" Operations. Whether it be Data-entry, E-filing/Indexing, Quality Control or ROI Customer Support processes, Record Extraction by accessing providers EMR via Remote Desktop/VPN or using our clients (ROI companies) integrated platform. We have excelled in every aspect of it. We are a niche outsourcing company with a concentrated focus on this domain. We don’t believe in Vanilla Outsourcing and firmly believe that our experience and Domain expertise is our USP. We exclusively support Release of Information Organizations.

AM Infoweb strongly believes in ethics and gives client privacy utmost priority. Each client’s team is allocated separate working bays with glass partitions separating their teams from the rest of the floor. Measures are taken to Restrict access of the resources from sensitive information.

Step 1. Pilot batch planning: Depending on the requirement, we would select trained ROI resources and allocate them to our new client.
(We hire resources with a minimum of 2-3 years' experience in US-based customer service process, who are then trained by our in-house trainer on the basic aspects of Release of Information and put on our Bench Resource Pool, so when there is a requisition from any new client or our existing clients, we utilize the trained resources from our Bench Resource Pool, as this saves a lot of time and cost for us and our clients).
Step 2. IT Setup: We understand the IT infrastructure and get access to the clients system via a secure VPN channel and remote desktop.
Step 3. Training: Workflow training is conducted as per the client's existing process. The pilot batch is usually trained by the onshore trainer remotely via virtual training platforms (Like GoToMeeting), which also acts as a Train The Trainer Program, post which all future training is done internally by the designated Trainer.
Step 4. Operations Knowledge Transfer: Understanding KPI's, every client follows a unique strategy to produce better results. At this stage, our ops team would understand the strategy and accordingly set up KPI's for the India team.
Step 5. On Job Training / Nesting: At this stage, the pilot batch is launched and the team begins performing quality control / data entry / inbound calls. And now it's time to observe the performance for the next few weeks.
Step 6. Evaluation: At this stage, a thorough evaluation of the Pilot is done based on our productivity and overall performance. The client would then proceed with signing a long term agreement and adding more team members when required.

The cost structure is based on a retainer model per resource per month. Please reach out to our sales representative who will be happy to provide further details.

Our main value addition is Trained Medical professionals in ROI and Turnkey infrastructure. Since we work with multiple ROI companies we are familiar with most of the challenges that our partners generally face. There is one specific challenge where we add the most value is when our client wins an RFP. As we all know once a ROI firm onboards a large provider or any other similar high volume client, the workload increases drastically which in turn is difficult for the onshore teams to cope up with overnight. In this case, AM Infoweb’s strategy of having trained professionals on the bench comes in handy as they can pick up the additional volume and can ease the clients workflow.

Generally, for the non-voice resources, most of our clients prefer for them to work during the nights in the US as its day time here in India, this enables them to save time and reduce the turnaround for their non-voice projects. In terms of voice, these resources work in tandem with the onshore team, hence they work during the day in the US, and follow US time zones, based on the clients’ preference and on-shore location, they login in EST, CST, MST or PST hours. The resources also follow the same calendar followed by the on-shore team and also take public holidays according to the US calendar.