• Release of Information Support

    Data Entry | Quality Assurance | Contact Center Support

    Release of Information Support


Release of Information Support



AM Infoweb specializes in aiding and assisting companies that provide Release of Information (ROI) services to providers/healthcare facilities from across the US. We know that Releasing PHI is a critical activity that comes with immense responsibility requiring expert human capital having deep process understanding. We help ROI companies to scale up instantly, deliver better results, and grow profits by increasing operational capacity and optimizing costs.

We manage three main phases of the Release of Information process for ROI companies. Data Entry, Quality Assurance (Page by Page QA), & Contact Center Support. And here is a short description of each phase.

Why Choose Us?

Our team is efficiently managing ROI operations for multiple Release of Information companies for quite a while now. Do we need process training? NO! We learn your system's navigation, and our experienced ROI specialist team manages the rest.

Maintaining the highest level of security is in our DNA. We're a SOC 2 Type II, ISO-27001 certified, and a fully HIPAA compliant organization.

We frequently hire & train new ROI specialists and keep them on the bench. This way, we can provide trained resources almost immediately for Data Entry, QA, or File Retrieval processes. So when the need arises, with this strategy, we can take over multiple accounts overnight.

How do you get started?



1

Understanding Your Needs - We schedule to speak in detail and understand your goals, challenges, and current operations.

2

Pilot Batch Planning - Depending on your volume & area of need, we decide on how many resources should we kick-off with.

3

IT Setup - We bring together our IT teams and set up a secure VPN channel & remote desktop that has minimal to zero latency.

4

Training - We schedule for someone from your onshore team to virtually train our in-house trainer, we call it the "Train the Trainer Program" along with the initial pilot group. All training is conducted remotely via virtual training platforms (Like GoToMeeting etc.)

5

On Job Training / Nesting - At this stage, the pilot batch is launched and the team starts working on the allocated accounts. It's time to observe the performance for the next few weeks.

We understand that offshoring your operations is a big business decision to make, especially when you've never tried this route before. To start with, let's schedule to speak and see how we may be of help to your business. Please feel free to email us at sales@aminfoweb.com or you can also call our team at 347-535-5777.