Technical support refers to a plethora of services by which enterprise provide assistance to users of technology products or provides a service gives to the customer that has availed this service. It is an inbound service in which the customer calls you with the problems that they are facing with the service or the product and the representative at the call center is able to help them sort out their problem. It is essential for a company to have this department as most clients are always more inclined to choose a product or a service that can also help them get the required help whenever needed.
At AM Infoweb our call center runs according to the time zone of our customer and we also provide support 24/7 to those clients who need that kind of support for their service or product. Our agents are fluent in English and are very friendly and co-operative which will result in happy customers.
Why Are We The Best?
Help Desk is inbound BPO service, in which agents help the customers if they need any sort of assistance, they guide the customers mainly on the use of the various products, they help with troubleshooting and providing solutions to the customers problems related to computers and solve other IT-related problems. Help Desks have a wide array of functions that they are needed to carry out effectively. They are responsible for providing vital information to the customer on computer related topics and other queries. They do not provide the customer with a technical answer but are mainly able to assess the problem and provide the required solution. Help desks go a long way in the process of making the customers happy and this is one of the major goals of most companies as happy customers result in long term business.
This is the technical support that is provided to the customer over the phone for any IT related problems that they may face. Most technical support BPOs have grown to include a little bit of telemarketing in their calls the are responsible for selling pre- and post-sales technical support, support related to the product, technical applications and support, product support, on-site tech support, remote IT support and remote IT infrastructure management support. The main goal of this kind of BPO is to be available to their customers 24×7. Thus, being able to provide this kind of support to the customer can significantly increase the value of your business.
Advantages of Outsourcing Technical Support
There are various advantages that are associated with the outsourcing of the technical support department. Unless you or your team has extensive technical knowledge it is impossible to help a client that comes up with a question that is outside of your area of expertise. By choosing to outsource this you are able to get a team that has extensive knowledge about this subject and also has better technology that they use. Another main reason to choose to outsource this job is that it is very cost effective and can save your company much time and money. You will also be able to provide your customer with better customer service. a major advantage of outsourcing is that you are able to scale your business faster and easily.