# AMI (AM Infoweb) > AMI is a healthcare-focused Business Process Management (BPM) company that runs a "Co-Managed Orchestrated Operations" model — blending AI voice agents, AI non-voice agents, and expert human agents that act as seamless extensions of a client's onshore teams to reduce operational cost and improve performance across Revenue Cycle Management (RCM), Release of Information (ROI), Litigation Support, Healthcare Payer Support, and AI-First Contact Center Operations. AMI (legal name AM Infoweb) has delivered healthcare, insurance, and legal operations services for over 18 years (founded 2008). Rather than traditional outsourcing, AMI establishes a co-managed operations unit within its own facilities that combines automation, data-driven insights, and human expertise — summed up by the company as: "This is not Outsourcing. This is Co-Managed Orchestrated Operations." **At a glance** - Industries served: Healthcare providers, healthcare payers/insurance, and legal (litigation support). - Scale: 18+ years of experience, 3.1 million lives touched annually, 1,800+ employees. - Compliance & security: SOC 2 Type II accredited (four consecutive years with zero findings), ISO 27001 certified, and HIPAA compliant. - Offices: New York (30 Wall Street, 8th Floor, New York, NY 10005), Dallas (325 North St. Paul Street, Suite 3100, Dallas, TX 75201), and Pune, India (B-3, 7th Floor, Cerebrum IT Park, Kalyani Nagar, Pune 411014, Maharashtra). - Contact: sales@aminfoweb.com · +1 (214) 613-9984 - Social: LinkedIn (https://www.linkedin.com/company/aminfoweb/), Instagram (https://www.instagram.com/aminfoweb), YouTube (https://youtube.com/@am.infoweb), X/Twitter (@AMInfoweb) - Core values: the EXCEED framework — Ethics, Exponential speed, Client-obsession, Evolve, Excel, Detail-oriented. ## Services - [Services Overview](https://www.aminfoweb.com/services): Co-managed BPM services for healthcare, insurance, and legal operations, combining domain expertise, automation, analytics, and shared execution. - [Revenue Cycle Management](https://www.aminfoweb.com/services/revenue-cycle-management): 360-degree RCM services covering front-end, mid, and back-end processes — eligibility, coding, billing, denials, and collections — for healthcare organizations. - [Record Retrieval & Litigation Support](https://www.aminfoweb.com/services/litigation-support-services): Litigation support for legal teams, including medical record retrieval, research, canvassing, court reporting, and medical record review. - [Release of Information Support](https://www.aminfoweb.com/services/release-of-information-support): Full HIPAA-compliant Release of Information process management for healthcare companies — from intake and forms through retrieval, fulfillment, and customer support. - [Healthcare Payer Support](https://www.aminfoweb.com/services/healthcare-payer-support): Payer solutions covering claims processing, provider management, membership administration, and compliance-driven operational support for insurance companies. - [AI-First Contact Center Operations](https://www.aminfoweb.com/services/ai-contact-center-operations): An orchestrated contact center combining AI voice agents, digital (non-voice) agents, and human specialists to resolve customer interactions faster and at lower cost. ## Company - [Home](https://www.aminfoweb.com/): AMI's healthcare BPM, blending AI voice, non-voice, and human agents to transform RCM, ROI, and Litigation Support for optimal efficiency. - [About Us](https://www.aminfoweb.com/about-us): AMI's healthcare BPM expertise, co-managed operations model, mission, the EXCEED values, certifications, and support across RCM, ROI, payer, and legal workflows. - [Leadership](https://www.aminfoweb.com/leadership): The leadership team guiding AMI's healthcare BPM, co-managed operations, client delivery, compliance, and service excellence. - [Our Journey](https://www.aminfoweb.com/our-journey): AMI's journey in healthcare BPM, from operational growth to co-managed RCM, ROI, payer support, and legal solutions. - [Life at AMI](https://www.aminfoweb.com/life-at-ami): AMI's culture, careers, learning, and employee engagement for healthcare BPM teams. - [Technology Partners](https://www.aminfoweb.com/technology-partners): AMI's technology partnerships that support healthcare BPM, operational efficiency, RCM, ROI, and payer workflows. - [FAQ](https://www.aminfoweb.com/faq): Answers about AMI's healthcare BPM services, co-managed operations, RCM, payer support, ROI, litigation, and contact centers. - [Contact Us](https://www.aminfoweb.com/contact-us): Get in touch to discuss healthcare BPM, co-managed operations, RCM, payer support, ROI, litigation support, and contact center needs. ## Case Studies - [Case Studies Overview](https://www.aminfoweb.com/case-studies): AMI case studies showcasing measurable outcomes and operational excellence across RCM, record retrieval, and contact center work. - [Innovative RCM Strategies Help a Healthcare Provider Exceed EBITDA Targets](https://www.aminfoweb.com/case-studies/innovative-rcm-strategies-helped-healthcare-provider-exceed-ebitda-targets): A multi-state healthcare provider cut denial rates from 43% to 4% and resolved over $1 million in aged receivables with AMI's RCM services. - [Streamlining Medical Record Retrieval for a Healthcare Technology Company](https://www.aminfoweb.com/case-studies/streamlining-medical-record-retrieval-healthcare-technology-company): A healthcare technology company cut record-retrieval turnaround to under five days via staffing flexibility, cross-skilling, and standardized processes. - [Scaling Record Retrieval Operations for a National Litigation Support Provider](https://www.aminfoweb.com/case-studies/scaling-record-retrieval-operations-national-litigation-support-provider): AMI deployed scalable staffing to sustain a national litigation support provider's record-retrieval throughput through workforce disruption and rising demand. - [Revenue Cycle Management Reinvented: A Billing Company's Second Chapter With AMI](https://www.aminfoweb.com/case-studies/revenue-cycle-management-solutions-reinvented-billing-company-second-chapter-ami): A medical billing company adopted AMI's co-managed operations model to improve training, talent acquisition, scalability, compliance, and cost savings. - [Transforming RCM: +40% Monthly Collections and Claim Rejections Halved](https://www.aminfoweb.com/case-studies/transforming-revenue-cycle-management-boosted-monthly-collections-cut-claim-rejections): A medium-sized healthcare facility raised monthly collections from $3M to $4.2M and cut claim rejections from 32% to 15%. - [From Backup to Breakthrough: Transforming Operational Chaos into Success](https://www.aminfoweb.com/case-studies/ami-transformed-backup-support-operations): AMI consolidated a fragmented multi-vendor records-retrieval operation into a centralized, standardized, high-performing support service. ## Whitepapers - [Whitepapers Overview](https://www.aminfoweb.com/whitepapers): AMI whitepapers on healthcare RCM and business process transformation. - [The AI-First Contact Center Operating Model](https://www.aminfoweb.com/whitepapers/the-ai-first-contact-center-operating-model): An AI-driven contact center model that automates high-volume interactions while maintaining service quality, compliance, governance, and cost control. ## Blog - [Blog Overview](https://www.aminfoweb.com/blogs): AMI blogs on healthcare BPM, RCM, payer support, ROI, litigation support, contact center operations, and operational strategy. - [Tech's Got Talent: AI and Automation Grab the 2025 RCM Spotlight](https://www.aminfoweb.com/blogs/ai-and-automation-in-rcm): How AI and automation transform healthcare RCM by reducing claim denials, speeding processing, and cutting provider costs. - [Traditional vs Modern Contact Centers in Healthcare](https://www.aminfoweb.com/blogs/modern-contact-center-healthcare-comparison): Compares traditional and modern healthcare contact centers across workflow resolution, AI-assisted operations, and human oversight. - [Drivers Behind the Thriving Private Payer Industry](https://www.aminfoweb.com/blogs/private-payer-industry-growth-drivers): The demographic, economic, technological, and regulatory factors driving expansion of the private payer healthcare industry. - [7 Strategies to Reduce Call Wait Times in Healthcare](https://www.aminfoweb.com/blogs/how-to-reduce-call-wait-times-in-healthcare): Seven operational strategies for reducing healthcare call wait times, including call segmentation, status visibility, and AI-assisted support. - [How to Optimize Front-End Revenue Cycle Processes](https://www.aminfoweb.com/blogs/optimize-front-end-revenue-cycle-processes): Optimizing front-end RCM via demographics accuracy, insurance verification, price transparency, staff training, and patient engagement to reduce denials. - [Navigating Revenue Loss in Healthcare](https://www.aminfoweb.com/blogs/revenue-loss-in-healthcare-explained): Causes of healthcare revenue loss and RCM strategies covering compliance, medical billing best practices, and patient financial engagement. - [Pre-Authorization Challenges in Healthcare](https://www.aminfoweb.com/blogs/pre-authorization-challenges-in-healthcare): Pre-authorization delays, revenue loss, and provider burnout — plus solutions in automation, predictive analytics, and legislative advocacy. - [Healthcare Contact Center Best Practices for AI-First Operations](https://www.aminfoweb.com/blogs/healthcare-contact-center-best-practices): Seven practices for modernizing healthcare contact centers — workflows, documentation, routing, agent support, QA, and operational visibility. - [SOC 2: Safeguarding Trust, Year After Year](https://www.aminfoweb.com/blogs/soc-compliance-and-trust): AMI's four consecutive years of SOC 2 Type II certification with zero findings, securing healthcare, insurance, and legal client data. - [Strategies for Effective Accounts Receivable Management](https://www.aminfoweb.com/blogs/accounts-receivable-management-strategies): AR management strategies for healthcare — technology, denial management, patient communication, staff training, and KPI monitoring. - [How Trust Fuels Patient Collections Success](https://www.aminfoweb.com/blogs/patient-collections-success-through-trust): Improving patient collections through trust, clear communication, empathy, and flexible payment options instead of aggressive tactics. - [Automated Prior Authorization to Reduce Follow-Up Delays](https://www.aminfoweb.com/blogs/automated-prior-authorization-healthcare): Automating prior authorization intake, status tracking, and documentation while keeping clinical decisions under human control. - [Improving Medical Record Summarization Through Right Hiring](https://www.aminfoweb.com/blogs/medical-record-summarization-hiring): How experienced, trained professionals improve accuracy and compliance in medical record summarization for healthcare, legal, and insurance. - [Contact Center Evaluation Checklist for AI-First Healthcare Workflows](https://www.aminfoweb.com/blogs/contact-center-evaluation-ai-healthcare-workflows): A ten-point checklist for evaluating contact center partners for AI-first workflows that combine AI support with human oversight. - [Streamlining Claims Processing to Simplify Payer Workflows](https://www.aminfoweb.com/blogs/claims-processing-efficiency-for-payer-workflows): How payers can streamline claims processing using automation, data standardization, compliance systems, and predictive analytics. - [How AI Is Transforming Payer Operations](https://www.aminfoweb.com/blogs/ai-in-payer-operations-transformation): How generative AI transforms payer operations across claims processing, customer service, and fraud detection — plus implementation challenges. - [Healthcare Contact Center Automation Workflows](https://www.aminfoweb.com/blogs/healthcare-contact-center-automation-workflows): Nine healthcare contact center workflows suited for automation, balancing AI efficiency with human oversight across patient, member, and provider support. - [Contact Center Compliance Checklist for Healthcare](https://www.aminfoweb.com/blogs/contact-center-compliance-checklist-healthcare-vendor-evaluation): Criteria for evaluating healthcare contact center vendors — HIPAA compliance, PHI protection, documentation standards, and human oversight. - [Strategies for Effective Claim Denial Management](https://www.aminfoweb.com/blogs/claim-denial-management-strategies): Reducing claim denials and recovering revenue through analysis, staff training, technology, dedicated teams, and process improvement. - [Navigating the RCM Staff Shortage](https://www.aminfoweb.com/blogs/rcm-staff-shortage-strategies): RCM staffing shortages affecting healthcare providers and solutions including automation technology and co-managed operations partnerships. - [AI-Driven Contact Center QA Tools for Healthcare](https://www.aminfoweb.com/blogs/ai-driven-contact-center-qa-tools-healthcare): How AI helps healthcare contact centers review more interactions, detect quality patterns, and improve documentation with human oversight. - [Healthcare Cybersecurity Risks and Defense](https://www.aminfoweb.com/blogs/healthcare-cybersecurity-risks-and-defense): Cybersecurity threats to healthcare and RCM systems, why the sector is targeted, breach consequences, and defense strategies. - [What Are Healthcare Contact Center Services and AI Benefits](https://www.aminfoweb.com/blogs/healthcare-contact-center-services-ai): Explains healthcare contact center services and how AI improves patient, member, and provider interactions while retaining human oversight. - [Why Contact Center Quality Assurance Matters in Healthcare](https://www.aminfoweb.com/blogs/contact-center-quality-assurance-healthcare): How QA in healthcare contact centers combines manual review and AI to catch documentation gaps, missed escalations, and coaching opportunities. - [Leveraging Medical Coding for Optimal Revenue Cycle Performance](https://www.aminfoweb.com/blogs/medical-coding-for-revenue-cycle-performance): How accurate medical coding drives RCM performance — coding updates, billing errors, audits, and AI-powered autonomous coding. - [Healthcare Contact Center Outsourcing: When Should You Do It?](https://www.aminfoweb.com/blogs/healthcare-contact-center-outsourcing-when-to-do-it): When to outsource healthcare contact center operations, weighing cost against quality, compliance, and operational visibility. - [Healthcare Denial Prevention Before Claim Submission](https://www.aminfoweb.com/blogs/healthcare-denial-prevention-before-claim-submission): Denial prevention before claim submission through stronger contact center intake, eligibility, authorization, documentation, and routing. - [Revenue Cycle Management Automation in Healthcare](https://www.aminfoweb.com/blogs/revenue-cycle-management-automation-healthcare): How RCM automation supports intake, eligibility, authorization, documentation, QA, and contact center workflows in healthcare. - [Eligibility and Benefits Verification Workflows](https://www.aminfoweb.com/blogs/eligibility-and-benefits-verification-workflows): Eligibility and benefits verification for cleaner RCM workflows through intake, payer follow-up, documentation, routing, and AI-assisted support. - [AI Patient Scheduling for Healthcare Contact Centers](https://www.aminfoweb.com/blogs/ai-patient-scheduling-healthcare-contact-centers): AI patient scheduling for healthcare contact centers managing appointment intake, routing, documentation, Agent Assist, and escalation workflows. ## Optional - [Videos](https://www.aminfoweb.com/videos): AMI videos on healthcare BPM, RCM, payer support, ROI, litigation support, contact center operations, and co-managed delivery. - [Privacy Policy](https://www.aminfoweb.com/privacy-policy): How AMI collects, uses, and protects personal information while ensuring transparency and security. - [Sitemap (XML)](https://www.aminfoweb.com/sitemap.xml): Machine-readable index of all public AMI pages.