There are thousands of individuals who are constantly calling, chatting or filling forms on your lawsuit websites about a number of injuries that they have suffered and would like to file cases against the person who is responsible for the same. It may get very difficult for the law firm to manage all of these requests and contact those individuals that are actually eligible to file lawsuits and receive the compensation that they deserve. In cases like this, it is easier for the law firm to outsource the legal intake process to the call centers that are able to answer calls, triage, and prioritize the intake opportunities that would lead to cases that help to drive your business.
Based on the intake criteria of your law firm we are able to customize our script so that we can become part of your intake team. By choosing to work with us you are making sure that you get agents that will show your customers consistent professionalism, empathy, and also the amount of focus that they deserve.
Why Are We The Best?
We have the most professional and well-trained team of employees that can help you with all the needs of your company.
We are proud to say that our customers do not have much of a wait to hear from us as we promptly respond to any client request or inquiry within 24 hours of them reaching out to us.
We have the best in class turnaround time and we work very well under pressure and can meet any deadline that we are given.
Benefits of choosing us as your intake answering process
By choosing us you will get specialists who are rigorously trained and who are fluent in English. You also get intake reports that can be emailed to you after calls. All of our calls are recorded so that we always provide the customer with proof that our agents are always accurate, professional, and show exceptional attention to detail. We also provide you with customizable services so that our clients are able to choose which calls should be taken as a priority and which calls are standard. If we receive inquiry calls that were placed after the business hours of your company, we will send you a trending report of the calls and also send you an email in case of an urgent call.
Types of legal intake processes
We have multiple models of work that we can provide to our clients and help them in their intake process. Here are three types of intake processes that we can help you with. Legal Intake Services is the service in which our agents are always available to take the calls of the lawyers during the normal business hours of the company. The after-hours intake services are where potential customers for the clients can call at any time of the day or the night so that you will never lose a potential lawsuit. In the outbound intake structure of the process, we help call back the clients that request call backs and acquire all the information that will be important for your lawsuit.
Why choose to outsource the legal intake process
The number of law firms that have started to outsource the legal intake process to offshore service providers has been on the rise for many years. This is because the lawyers realized that they were wasting time answering the phone every time it rang with the hope of it being a call from a new client with a new lawsuit. By outsourcing this you not only save the time that you would have spent answering the call but you will also have all the required information about the lawsuit delivered to your table without having to do all the investigation yourself. It will also save you the time that would have otherwise been used to set up an intake department, and the space that the department would have taken up.