As the name suggests the sole purpose of these call centers are for the service of the customers, they are the life-force of the company and it is important that their needs be well taken care of. This service is mainly to make sure that the customers are properly taken care of before or after the purchase of a product or a service. This sorts of BPOs are necessary for customer satisfaction and to maintain a good relationship with the customer so that they can buy more products or services from the company. Our call center staff is well trained and can help the customer deal with problems such as malfunction of the product or lodging of a complaint; We immediately identify the problem and provide the customers a solution to their problem. When you have good customer service you will have happy customers that will ultimately result in the overall profit and growth of the company.
Our call center at AM Infoweb is teeming with great agents that are fluent in English and are very friendly and easy to talk to. This makes them a perfect choice for the outsourcing of your customer support process
Why Are We The Best?
Benefits of outsourcing customer support services
The cost of outsourcing the customer support service to an offshore service provider is considerably less than that of trying to set up a dedicated team for the same in your company. This will also considerably reduce the cost that is associated with the running of the call center and you can have a 24/7 customer service call center. Another major advantage of outsourcing this service is that there will be no staffing issues. We will take care of the hiring, scheduling, training, and management of the call center agents. We can easily scale the size of the call center according to your needs, and finally there is increased business continuity.
Why our agents are the best at customer support?
We hire only the cream of the crop and these individuals also have to undergo extensive training before they are sent onto the floor to answer calls from your customer. We know that there are different types of customers that have to be dealt with in different ways thus our team is trained to have empathy, have patience and remain consistent in what they say. They are also easily able to adapt to a situation and have great communication skills that help them understand the problem. Lastly, they are able to take criticism with a pinch of salt as the customer is always right.
Types of communications for customer support
Although phone support is still the most basic form of customer support that you can provide to your client there are also other types that can be very helpful if they are provided in addition to the call center. The most widely growing innovation in customer support is that of chat support which can be provided to the client every time they open the company website. Another form that has been around for some time is through email where the customer will send an email with their query and a reply is sent within 24 hours. With the rise in the use of various social media sites it has become more convenient for the companies to offer to help their customers directly using the social media platform.